Privacy policy

Privacy Policy

Last Updated: May 17, 2026

Cali Farms (“Cali Farms,” “we,” “our,” or “us”) operates this website, including all related information, content, features, tools, products, and services available through www.califarmshop.com (collectively, the “Services”), to provide customers with a seamless shopping experience.

Cali Farms is powered by Shopify, which enables us to provide our Services to customers. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit, access, use, purchase from, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with an individual. Personal information does not include anonymous, aggregated, or de-identified information that cannot reasonably identify you.

Depending on how you interact with our Services, where you reside, and as permitted by applicable law, we may collect the following categories of personal information:

Contact Information

Including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Financial Information

Including:

  • Payment card information
  • Transaction details
  • Billing information
  • Payment confirmations
  • Form of payment

Please note that payment processing is handled through secure third-party payment providers. We do not directly store complete payment card information on our servers.

Account Information

Including:

  • Login credentials
  • Username or account details
  • Saved preferences
  • Wishlist information
  • Shopping preferences

Transaction Information

Including:

  • Products viewed
  • Items added to cart
  • Wishlist activity
  • Purchases made
  • Order history
  • Exchanges, cancellations, or returns

Communications

Including information you provide when contacting customer service, submitting inquiries, responding to messages, or communicating with us.

Device & Technical Information

Including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Internet connection information
  • Unique identifiers

Usage Information

Including how you interact with our Services, including:

  • Browsing behavior
  • Time spent on pages
  • Click activity
  • Product interactions
  • Shopping activity
  • Navigation patterns

Personal Information Sources

We may collect personal information from the following sources:

Directly From You

When you:

  • Place an order
  • Create an account
  • Subscribe to emails or SMS
  • Contact customer support
  • Submit information through forms
  • Interact with the Services

Automatically Through the Services

We may collect information automatically through cookies, tracking technologies, and analytics tools when you visit or use the Services.

Service Providers

We may collect information through trusted third parties who provide services on our behalf, including payment processors, analytics providers, shipping partners, and marketing platforms.

Business or Marketing Partners

We may receive information from advertising networks, analytics providers, and similar partners to improve our Services and marketing efforts.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information for the following purposes:

Providing, Improving & Personalizing Services

We use your personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Manage your account
  • Maintain shopping preferences
  • Facilitate exchanges or returns
  • Improve website functionality
  • Personalize shopping experiences
  • Recommend products based on browsing or purchase activity

Marketing & Advertising

We may use your information to send:

  • Marketing emails
  • Promotional SMS communications
  • Special offers
  • Product updates
  • Abandoned checkout reminders
  • Cart notifications
  • Promotions and announcements

We may also display personalized advertising based on shopping activity, products viewed, cart activity, or website interactions.

Consent to receive promotional communications is not required to make a purchase. Message and data rates may apply for SMS communications.

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

We use personal information to:

  • Prevent fraud
  • Verify purchases
  • Secure accounts and transactions
  • Monitor suspicious activity
  • Protect customers and business operations
  • Prevent misuse of the Services

You are responsible for maintaining the security of your account credentials.

Customer Communication

We use personal information to:

  • Respond to inquiries
  • Provide support
  • Send order confirmations
  • Provide shipment updates
  • Address account-related matters
  • Maintain customer relationships

Legal Compliance

We may use personal information to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Enforce agreements or policies
  • Investigate violations or disputes
  • Protect our legal rights

Cookies & Tracking Technologies

We use cookies, tracking technologies, and similar tools to improve your shopping experience and better understand how users interact with our Services.

These technologies may help us:

  • Save preferences
  • Analyze website traffic
  • Understand shopping behavior
  • Improve website performance
  • Measure advertising effectiveness
  • Deliver personalized advertisements

You may disable cookies in your browser settings; however, portions of the Services may not function properly.

Analytics & Advertising Technologies

We may use technologies and third-party providers, including:

  • Shopify Analytics
  • Google Analytics
  • Meta Pixel (Facebook & Instagram)
  • Retargeting technologies
  • Conversion tracking services
  • Advertising measurement tools

These tools help us better understand customer interactions, improve website functionality, personalize experiences, and evaluate advertising performance.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to trusted third parties, including:

Service Providers

Including providers involved in:

  • Website hosting
  • Payment processing
  • Shipping and fulfillment
  • Data analytics
  • Customer support
  • Cloud storage
  • Email and SMS communications
  • Fraud prevention

Business & Marketing Partners

We may work with advertising and marketing partners to provide marketing services and personalized advertising.

These partners may use information in accordance with their own privacy policies.

At Your Direction

We may disclose information when:

  • You request services
  • You direct us to share information
  • You use third-party integrations
  • You interact with social media tools

Legal & Business Purposes

We may disclose information:

  • To comply with legal obligations
  • To respond to subpoenas or lawful requests
  • To protect our business and users
  • During mergers, acquisitions, restructurings, or business transfers

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify may collect and process personal information to help provide, operate, secure, and improve the Services.

Information you submit through our website may be shared with Shopify and service providers that assist in operating our store.

To learn more about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

Third-Party Websites & Links

Our Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage reviewing their privacy policies before providing personal information.

21+ Age Restriction

Our Services are intended only for individuals 21 years of age or older.

By accessing or using the Services, you represent and warrant that you are at least 21 years old.

We do not knowingly collect personal information from anyone under 21 years of age.

If we learn that information has been submitted by someone under 21, we reserve the right to remove such information.

Security & Retention of Information

We use commercially reasonable safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

  • Fulfill transactions
  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Accessing your information
  • Requesting correction of inaccurate data
  • Requesting deletion of information
  • Managing marketing preferences
  • Opting out of targeted advertising where applicable

To exercise any privacy-related rights, please contact us.

We will not discriminate against users for exercising any applicable privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

When updates are made, we will revise the “Last Updated” date above.

Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:

Cali Farms
Website: www.califarmshop.com
Email: sales@califarmshop.com